We’re very sorry that some of your fish did not arrive safely. We understand how upsetting that is.
We received your message at Wed, Aug 5, 11:36 AM and replied at
Thu, Aug 6, 8:35 PM. Our response may have gone to your spam or promotions folder, so please check there. We are ready to help resolve the DOA claim according to our live-arrival policy.
We take the health of our fish and every customer concern seriously. Please reply to our email so we can complete the resolution for you.