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Here is a direct, hard-hitting 1-star review draft designed to warn other buyers and get the company's attention without getting flagged by Google:
1/5 Stars – Horrible Experience & Zero Customer Support
Extremely disappointed. Three out of the fish I ordered arrived Dead on Arrival (DOA), and another was so ridiculously small it was barely visible.
I reached out to customer service immediately to address the loss, and after nine hours, I still haven't received a single response. Leaving a customer completely in the dark after shipping live animals in this condition is completely unacceptable. Save your money and buy your livestock elsewhere—I will never order from this company again.
We’re very sorry that some of your fish did not arrive safely. We understand how upsetting that is.
We received your message at Wed, Aug 5, 11:36 AM and replied at
Thu, Aug 6, 8:35 PM. Our response may have gone to your spam or promotions folder, so please check there. We are ready to help resolve the DOA claim according to our live-arrival policy.
We take the health of our fish and every customer concern seriously. Please reply to our email so we can complete the resolution for you.
My guppies were shipped promptly and arrived healthy. Absolutely no problems with this company. I would absolutely recommend and will be ordering more.
These are beautiful guppies. I had a problem with shipping of my first order so the company refunded my money and made it right for my next order.
Very happy with the purchase of a male Blue Grass Guppy. The fish arrived healthy and assimilated quickly into the 40 gallon aquarium populated with many other colorful male guppies. I look to be a repeat customer again soon because of the wide selection of healthy livestock that is offered @ BuyGuppy.com..Thank you