Currently, We ship to customers located in the United States main land. We offer full Dead-On-Arrival(DOA) warranty if fish dies during the shipment process, and within two hours of delivery.
Shipping Methods and Costs:
Every shipping option includes free Shipping box with foam insulation. Packed with free Ice pack for summer or heat pack for winter times.
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2-3 Day Flat Rate: Shipping cost $21, Fish from this order will be shipped via UPS - 2 day or USPS Priority Mail Base on delivery location and time.
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UPS 2nd Day Air: Shipping cost is automated calculated during check out, price may vary base on your location. Usually between 20$ - 25$.
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UPS Next-day: Shipping cost automaticly calculated at checkout base on location. Usually between 40$ - 50$
- For order value over $250, we offer free 2-day shipping.
- For Hawaii customers, extra shipping may be requested due to carrier rate
Shipment Timeline:
- Fish are shipped on Monday- Wednesday for UPS 2-Day Option
- Fish are shipped on Monday- Thursday for UPS Next-Day option
- Fish are shipped on Monday- Tuesday for flat rate 2-3 day delivery
Shipments are sent out during specific week days to avoid shipment delays over weekend.
Holiday Shipping:
- During holiday weeks when delivery services are closed for at least one day, shipments may be pushed to Tuesday, Wednesday, or the following week. This is to prevent fish from being held over the weekend at shipping facilities.
- Shipping may be paused during the holiday season (end of November to early January) to avoid delays.
Packaging:
- All shipments are carefully packaged in boxes with foam and bubble wrap to ensure the safe arrival of your fish.
DOA Policy:
- We offer a full DOA (Death on Arrival) guarantee. If your fish arrive dead, we will refund the cost of the fish.
- The buyer is responsible for the two-day shipping cost
- Within two hours of delivery, you must take a picture of fish while its still in the bag